Easy-Plug Blog
Driver support when charging goes wrong
What good eMSP support looks like: session context, re-routing, refunds, and tickets CPOs can actually act on.
productPublished
Why am I only getting 40 kW on a 150 kW charger?
Battery state, shared power, cable limits, and derating — how to explain slow sessions to drivers without hand-waving.
chargingPublished
When roaming fails: authorization rejected and timeouts
Why remote starts die between eMSP, hub, and CPO — and how we reduce “works on my home network only” pain for drivers.
engineeringPublished
Stuck cable and sessions that won’t stop
Cable locked, session hanging, stop button greyed out — practical steps for drivers and what operators should fix in OCPP.
chargingPublished
Charger won’t start: the seven causes we see most
Session start failed, timeout, or authorization rejected? What usually went wrong — and what to try before you leave the bay.
chargingPublished